Social Listening refers to monitoring digital conversations in public forums, including blogs, Twitter, Facebook, and YouTube. This process aims to gather an understanding of what people are saying about a brand or industry. Social listening platforms provide real-time access to the pulse of a given industry.
you can use Social Listening tools for a variety of marketing and research-related initiatives such as:
1) Competitive research – social listening allows you to track your competitors, as well as potential new entrants into your market, by monitoring their online presence and reputation.
2) Customer feedback – collect customer feedback from the web to better understand your customers’ needs and validate market research.
3) Customer service – monitor social networks for complaints, concerns, or praise about your brand to get ahead of negative issues before they become widespread.
4) Research – track trends by following the conversations that mention them using specific hashtags or keywords.
5) Product Development – use social listening data to uncover the features and benefits that resonate with your target market.
6) Brand tracking – monitor brand conversations to ensure consistency in messaging and tone and offer insight into customer service issues.
7) Raise brand awareness – use social listening data to determine which topics or keywords generate positive sentiment about your brand.
how can NetbaseQuid help?
NetbaseQuid offers social media monitoring solutions for companies who want to track, analyze and act on their digital brand. Customers can delegate tasks within NetbaseQuid to create customized workflows that generate insights into the customers’ interactions with social media.
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social media monitoring range from monitoring competitor profiles to measuring negative sentiment about your brand or industry. NetbaseQuid offers solutions for social brand monitoring, daily insights, the ability to aggregate all conversations in one place, and customized workflow creation.
social media monitoring management tools are available to delegate tasks within NetbaseQuid. The tool also tracks competitor profiles and measures negative sentiment about your brand or industry.
What are the benefits of using social listening software for businesses? Many different sorts of companies and organizations may benefit from employing a social listening platform:
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Public relations firms
PR professionals need to know the message they want to convey about their clients and gauge the public’s response to those messages. By social media monitoring channels for mentions of their clients’ names, PR professionals gain insight into how well their campaigns are working and understand how the public is responding to their messaging.
Business development professionals
The value of client relationships and interactions dramatically contributes to a company’s success. Having insight into conversations around your brand can help you identify growth opportunities.
By monitoring mentions about crucial competitors and industry trends and identifying and engaging with influential members of your target market, business development professionals can fine-tune engagement strategies to reach these essential stakeholders better.
Marketers
Monitoring online conversations regarding your product or service helps marketers understand what resonates with customers and those features that need improvement. Use this data to inform business decisions such as pricing, positioning, and promotions.
Sales managers
According to a Harvard business review, deal registration is one of the leading causes of salespeople failing in their positions up to 40 percent. By monitoring conversations around your product and company, sales managers can identify and engage with potential customers at the right time and in the proper context for closing those deals.
Support managers
Support managers can use social listening data to monitor for new support requests and the types of questions that customers are asking on social media channels. Support managers can modify FAQs and documentation to better suit customer needs by identifying common problems or requests.
Marketing agencies
Social listening tools allow marketing agencies to monitor industry trends and identify potential clients so they can engage with them at the right time.
Business leaders
Customer support professionals: Customers are now conversing online about their experiences with products or services long before reaching out to customer support.
These social conversations allow customer support professionals to resolve issues by proactively engaging with customers preemptively. During their initial experience and gathering, feedback can inform improvements or changes that may need to be made down the line.
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